My work as a developer has taught me that a well-designed production process is as important to features as well-designed features are to users.

My work in video games has taught me to value the emotional engagement people have with the tools they use.

I strive to create diverse and inspiring UX systems, and to understand the human factors behind user experiences.
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My strengths include
My skills include
  • Identifying fundamental causes of complex user experience issues
  • Finding creative, actionable solutions in constrained environments
  • Translating customer needs into design, and designs into development
  • Refining production procedures to suit unique production needs
  • Evangelizing for empathy and customer-focused Agile product development
  • Quickly adapting to evolving changes in technology and schedules​
  • Explaining complex concepts and architectures, simply
  • Agile project management
  • Mentoring junior staff
  • JIRA and Confluence systems
  • Development tools for Xbox 360, Xbox One, Kinect, PS3, iOS, Wii, and web
Hireup
Product & Design (2017 — present)
  • Grow the Product & Design departments as the business expands and transforms
  • Work closely with the community to identify common and unique use cases for clients with disability and the workers who support them
  • Map patterns, pain points, and opportunities to identify priorities for redesign and automation
  • Develop streamlined and simple processes for product-led development flow
  • Collaborate with stakeholders across various disciplines to define roadmaps
Medical Director
Senior Product Designer & Researcher (2016 — 2017)
  • Facilitate multidisciplinary codesign workshops to identify and scope projects
  • Research customer base, create journey map and persona artefacts for a reimagining of an established product
  • Work closely with Product team to align feature set, design priorities, and development roadmap with user needs
  • Create prototypes for internal and external evaluation and validation
  • Onboard development team to design rationales, collaborate to deliver efficient solutions aligned to goals
  • Evangelize design thinking, collaborative contributions, and creative solutions amongst wider team
  • Work jointly with other departments to design ideal tools, processes, and assets for their teams to use
  • Project: "2021: A GP Odyssey" 360° VR experience— Producer & Creative Director
Search Party
Product Manager (2016)
  • Organized and conducted customer research to discover needs and delights
  • Collaborated with development and data science teams to map architecture of existing tech and UX systems to establish limitations, gaps, and opportunities for build
  • Conducted codesign workshops and regular checkpoints with key stakeholders to establish business objectives and ensure consistency of message
  • Scoped and wireframed workflows to illustrate how new features would behave and benefit the customer
  • Coordinated and supervised design and development team sprints with a focus toward user-testable deliverables
  • Wrote detailed technical specs and maintained timelines for build and rollout
  • Supported design and dev teams throughout ideation, build, and testing phases
  • Evangelized and implemented Agile- and UX-centered processes where there were previously none
U1 Group
UX Consultant (2014 — 2016)
Methodologies included:
  • Ethnographic interviews
  • Co-design workshops
  • Validation surveys
  • Data visualization
My clients included:
 
  • ​Worked with client to determine scope and budget of project, objectives, and goals
  • Designed and executed best research approach and deliverable
  • Presented findings and recommendations report to stakeholders
  • Workshopped followthrough options
Harmonix Music Systems
Head of User Research  (2008 — 2013)
  • Oversaw and guided research methodology, evangelized for UX throughout the company
  • Worked side-by-side with Senior Production, Design, and external partners to align development schedules and research priorities
  • Hired and mentored a team of researchers, assigned and coordinated employees across multiple projects, to suit skills and resource needs
  • Implemented collaborative circuits of feedback by livestreaming video of playsessions, with a chat room for developers
Motion Interaction Designer  (2012 — 2014)
  • ​Designed a system of gestural inputs based on players’ natural movement patterns
  • Seeded, and nurtured a data set for machine learning of algorithmic and event-based motion controls (taught a robot to understand the nuance of body language)
  • Partnered with design and engineering teams to create game mechanics and level designs that showcased intuitive control system
User Experience Specialist  (2009 — 2013)
  • Collaborated with designers to determine and implement efficient design solutions that would appeal to a broad variety of potential players
  • Designed JIRA ticketing system to track and prioritize design issues and promote collaborative resolutions
  • Consulted with PR and Community teams to discuss trends in the market and player base, and how our products could address their needs
Playtest Coordinator  (2007 — 2009)
  • Streamlined and standardized research processes, from prototyping to tuning phases
  • Recruited demographically-appropriate playtesters, managed lab resources
Novell/Ximian
Usability Consultant  (2006 — 2007)
  • Proctored usability tests, maintained lab technology and resources
  • Analyzed feedback and curated video data into digestible reports
Education & Academics
University of Massachusetts at Lowell  (2000 — 2005)
  • Philosophy
  • Communications
  • Psychology
  • Film and Visual Media
  • Gender Studies
Program Director, 91.5fm WJUL/WUML  (2000-2005)
  • Trained and managed on-air staff of 70+ student and community DJs
  • Created and curated station’s web and streaming presence
  • Performed extensive community outreach to best serve niche populations
  • Negotiated long-term contracts with various intra-University organizations
Personal Interests & Hobbies
  • Yoga, dance, ergonomics
  • Bicycle and small engine repair and restoration
  • Tea and coffee
  • Emergent technologies
  • Travel, nature, and anthropology